Cancellations made sufficiently in advance may be eligible for a refund, subject to the applicable cancellation terms. The closer to the check-in date, the smaller the refund. For specific refund percentages, please call us on WhatsApp before cancelling.
Booking & cancellation
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20% advance confirms any booking. Room reservation refunds are handled per case. Banquet and wedding booking amounts are non-refundable. Third-party vendor advances paid by us are non-refundable.
Cancellation and refund terms for weddings, receptions and other events may differ depending on the booking date, the advance payment, and the services already arranged or committed at the time of cancellation. Booking amounts are non-refundable. Third-party advance payments made on your behalf to vendors are non-refundable.
If you have a question that's not answered here, please call us on WhatsApp before booking — we will be very clear about the cancellation terms for your specific date.
Is the booking amount refundable?
Room reservations may be eligible for a partial refund if cancelled sufficiently in advance. Wedding and banquet booking amounts are non-refundable. Third-party vendor advances paid by us are non-refundable.
What is the advance payment percentage?
20% of the total booking amount is required as advance to confirm any booking — room, wedding or banquet.
What is the cancellation policy?
Room refunds are handled per case and depend on how far in advance the cancellation is made. Wedding and banquet booking amounts are non-refundable. Third-party vendor advances paid on your behalf are non-refundable.